[asterisk-users] understanding queues

Hello,

 

I feel like I understand how the dial plan works pretty well with one exception.  It seems like queues are using the stdexen macro to ring the agents/extensions.  Is this normal?  Is there anyway to configure this differently?

 

I realize this is a newbie question, but I have searched google/archives and haven’t been able to find the answer.

 

Thanks,

Elliot