Re: [asterisk-users] understanding queues

Elliot Finley wrote:

Hello,

 

I feel like I understand how the dial plan works pretty well with one exception.  It seems like queues are using the stdexen macro to ring the agents/extensions.  Is this normal?  Is there anyway to configure this differently?

Hi Elliot,

The queue will use the dial method in the current (or default) context. If you want a different dial method for the queue, put the queue in a new context along with the code for the new dial method.

For example, assuming call centre phones are on extensions 100 through 199 ...

[office]

... regular office dialplan here ...

;  Call any extension
exten => _XXX,1,Macro(stdexten,${EXT_${EXTEN}})


[call-centre]

...IVR, etc here ....

;  Only call call centre extensions
exten => _1XX,1,macro(ccexten,${EXT_${EXTEN}})



[macro-stdexten]

... handle dialing this way ....

[macro-ccexten]

... handle dialing that way ...



regards,

Drew

--  Drew Gibson  Systems Administrator OANDA Corporation 416-593-6767 x322 www.oanda.com