We are trying to send caller ID NAME information over a Telus PRI in
Alberta.
The PRI tech says that he sees the NAME information, and for calls over
the same network, that NAME info should be reaching the receiving
station, but it is not.
I've had no end of trouble getting CNAM out of NI-2 PRIs with Telus. We're in Ontario, but the switch configs are the same across the country I believe.
It survives if it goes to a Telus customer, but not if it crosses over to Bell, Rogers, etc.
One tech claimed it was because I was sending calling name in addition to the IE, while another claimed it was just a problem when the call passes from a NI-2 circuit to NI-1 (which some of the other carriers still use).
So, no real solution for you, but at least you know it's not something obvious you're doing. I've tweaked my zaptel settings back and forth and tested with Telus on the phone to no avail. In the end, we deemed the effort to not be worth it.
j.
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