>I have a very similar need. We are using call queues and would like to
>have only 1 call presented to our trouble call reps at a time, but would
>like to give them the ability to initiate an outgoing call on a
>different line (even while on an incoming call). We are using Aastra
>480i SIP phones.
You could always set the Aastra to allow incoming only on line 9 so a
second call shows up as busy and let them call out on 1-8. That does
it completely outside Asterisk but should work just fine.
Ira
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