> I want the user to be presented as busy if he has at
> least one call active, be it incoming or outgoing. How
> should I set things up to achieve this?
I have a very similar need. We are using call queues and would like to
have only 1 call presented to our trouble call reps at a time, but would
like to give them the ability to initiate an outgoing call on a
different line (even while on an incoming call). We are using Aastra
480i SIP phones.
I have read that app_groupcount and setgroup may be the way to handle
this but the wiki is confusing.
http://www.voip-info.org/wiki/view/Asterisk+cmd+SetGroup
Can someone suggest an approach (preferably one currently in use)? We
are using Asterisk 1.4.17.
Don Pobanz
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